Refund policy
When the right of withdrawal is exercised, the masamiel.com site is obliged to reimburse the Customer for all sums paid, including delivery costs unless the delivery method is more expensive than the standard method, without unjustified delay and no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw. The site may defer reimbursement until recovery of the goods or until the Customer has provided proof of shipment of the goods.
The refund will be made by masamiel.com using the same means of payment as that used by the Customer for the initial transaction. The same shall apply in the event of withdrawal for a service.
Limits to the right to reimbursement
In addition to the cases set out above, the Customer is reminded that the site may be held liable in the event of: - deterioration of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods; - any damage caused to the product upon receipt of the goods by the Customer and until their return to the point of return set by the site; - incomplete return of the goods and their accessories without their packaging, instructions for use, documentation, etc.; - loss or damage to the Customer's property.
The refund will be made by masamiel.com using the same means of payment as that used by the Customer for the initial transaction. The same shall apply in the event of withdrawal for a service.
Limits to the right to reimbursement
In addition to the cases set out above, the Customer is reminded that the site may be held liable in the event of: - deterioration of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods; - any damage caused to the product upon receipt of the goods by the Customer and until their return to the point of return set by the site; - incomplete return of the goods and their accessories without their packaging, instructions for use, documentation, etc.; - loss or damage to the Customer's property.
